Battery Return Authorisation
Step 1 Please read the following
Our failure rate for batteries is under 2%, The most
common problem that occurs with a new battery is usually related to its initial
charging procedure. Please read the following and submit the required details
to receive a return authorisation.
The first charge needs to be for 12
Hours (Did your charger prematurely switch off?)
When charging the battery for the first time your charging
device may indicate that charging is complete after just 10 or 15 minutes. This
is a normal phenomenon with rechargeable batteries. Simply remove the battery
from the charging device and repeat the charging procedure (You may have to do
this several times for the first charge).
Was the Battery conditioned properly to
establish its maximum capacity?
Upon initial use (or after prolonged storage period) the
battery may require two to three charge/discharge cycles before achieving
maximum capacity. Charge the battery for 12 hours then through use let it
discharge fully (until almost flat) for the first 3 times, this is critical in
establishing the batteries capacity (run time).
Step 2 Please fill
out this form
